Quality Manual

6. Resource Management

June 6, 2006; Issue 1

6.1 Provision of resources
6.2 Human resources
6.2.1 General
6.2.2 Competence, awareness and training
6.3 Infrastructure
6.4 Work environment

6.1 Provision of resources

The organization shall determine and provide the resources needed

1. to implement and maintain the quality management system and continually improve its effectiveness, and
2. to enhance customer satisfaction by meeting customer requirements.

6.1 Provision of resources

The President is ultimately responsible for the resources needed to implement and maintain the quality management system and continually improve its effectiveness and enhance customer satisfaction by meeting customer requirements.

6.2 Human resources

6.2.1. General

Personnel performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience.

6.2 Human resources

6.2.1 General

The company ensures that personnel performing work affecting product quality will be competent by pre-employment interviews and screening.

6.2.2 Competence, awareness and training

The organization shall

1. determine the necessary competence for personnel performing work affecting product quality,
2. provide training or take other actions to satisfy these needs,
3. evaluate the effectiveness of the actions taken,
4. ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives, and
5. maintain appropriate records of education, training, skills and experience (see 4.2.4).

6.2.2 Competence, awareness and training

The company has determined the required competencies for its personnel and documented these in Job Descriptions.

As needed, training is provided to ensure the competence of all employees to perform the duties assigned to their position, and identification of training needs to develop abilities and skills.

The program evaluates the effectiveness of any training.

Training records are designated as Quality Records and are controlled (QSP-0622).

6.3 Infrastructure

The organization shall determine, provide and maintain the infrastructure needed to achieve conformity to product requirements. Infrastructure includes, as applicable

1. buildings, workspace and associated utilities,
2. process equipment (both hardware and software), and
3. supporting services (such as transport or communication).

6.3 Infrastructure

The company operates a preventive maintenance system on all major equipment as suggested by the OEM, and its infrastructure is more than adequate to achieve conformity to product requirements.

6.4 Work environment

The organization shall determine and manage the work environment needed to achieve conformity to product requirements.

6.4 Work environment

The company management is responsible to ensure a satisfactory work environment is maintained to achieve conformity to product requirements.