Quality Manual

5. Management responsibility

June 6, 2006; Issue 1

5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.4.1 Quality objectives
5.4.2 Quality management system planning
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority
5.5.2 Management representative
5.5.3 Internal communication
5.6 Management review
5.6.1 General
5.6.2 Review input
5.6.3 Review output

5.1 Management commitment

Top management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by

1. communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements,
2. establishing the quality policy,
3. ensuring that quality objectives are established,
4. conducting management reviews, and
5. ensuring the availability of resources

5.1 Management commitment

The company quality policy outlines management commitment to the importance of meeting stipulated requirements.

Management review meetings are conducted periodically to monitor and correct the effectiveness of the quality system (QSP-0560)

5.2 Customer focus

Top management shall ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction (see 7.2.1. and 8.2.1).

5.2 Customer focus

The company is focused on the needs and requirements of its customers and top management is responsible to ensure the company meets these needs.

5.3 Quality policy

Top management shall ensure that the quality policy

1. is appropriate to the purpose of the organization,
2. includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system,
3. provides a framework for establishing and reviewing quality objectives,
4. is communicated and understood within the organization, and
5. is reviewed for continuing suitability

5.3 Quality policy

By issuing the company's quality policy, the management has determined the guidelines for the quality assurance and provided support for the policy by setting targets and goals that implement the policy.

The policy shall be reviewed for adequacy at least once per year. All employees receive training on the policy content.

The training is repeated when the policy is amended.

5.4 Planning

5.4.1 Quality objectives

5.4 Planning

5.4.1 Quality objectives

5.4.2 Quality management system planning

Top management shall ensure that

1. the planning of the quality management system is carried out in order to meet the requirements given in 4.1, as well as the quality objectives, and
2. the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.

5.4.2 Quality management system planning

The president has the responsibility for ensuring that adequate activities are planned to assume product quality.

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

5.5.2 Management representative

Top management shall appoint a member of management who, irrespective of other responsibilities, shall have responsibility and authority that includes

1. ensuring that processes needed for the quality management system are established, implemented and maintained,
2. reporting to top management on the performance of the quality management system and any need for improvement, and
3. ensuring the promotion of awareness of customer requirements throughout the organization.

NOTE: The responsibility of a management representative can include liaison with external parties on matters relating to the quality management system.

5.5.2 Management representative

The President appoints the management representative, who has been delegated authority and responsibility for maintaining the quality management system.

5.5.3 Internal communication

5.5.3 Internal communication

Communication is achieved by posting of informative bulletins/charts and/or meetings with employees, as determined by management

5.6 Management review

5.6.1 General

Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.

5.6 Management review

5.6.1 General

5.6.2 Review input

The input to management review shall include information on

1. results of audits,
2. customer feedback,
3. process performance and product conformity,
4. status of preventive and corrective actions,
5. follow-up actions from previous management reviews,
6. changes that could affect the quality management system, and
7. recommendations for improvement.

5.6.2 Review input

Company management specifies the input to the management review, which includes mandatory elements from the ISO9001:2000 standard.
(QSP-0560).

5.6.3 Review output

The output from the management review shall include any decisions and actions related to

1. improvement of the effectiveness of the quality management system and its processes,
2. improvement of product related to customer requirements, and
3. resource needs.

5.6.3 Review output

Company management specifies the output from the management review which includes the mandatory elements specified in ISO9001:2000. (QSP-0560).